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If you’re having trouble with any aspect of your Switzer Report subscription, we’re here to help.
On this page you will find answers to common issues, as well as a way to report issues to us in more detail so they can be investigated and fixed by the head of our tech team.
Try these first: quick fixes to common issues
We find that these issues can be fixed quickly and get most of our readers back online sooner. Take a look to see if any of them suit your needs and follow the steps.
If you have a different issue or need a bit of extra help, contact us at The Switzer Fixer and we’ll get back to you within 24 hours.
“I can’t log into the Switzer Report website”
Sometimes your browser gets mixed up and will not load the site properly.
Clearing its memory, called the “cache”, usually fixes it.
You can clear the cache in two ways.
Option 1. Follow our simple step by step guide below. This clears the cache only for the Switzer Report website.
Option 2. Press the big, red “Clear My Cache Of Cobwebs” button below to clear your whole browser cache. This will log you out of the Switzer Report, clear out your cache of any cobwebs and allow you to log back in again with your current username and password.
Step-by-step guides
If you would rather clear your whole cache (and not just the cache of The Switzer Report), you can follow these step by step guides below.
Important: following these steps and clearing your whole browser cache will mean you need to log back into everything again, including social media, banking and other websites where your password may already be saved. Ensure you’re able to get back into your important services before following these steps.
Google Chrome (desktop & mobile)
Desktop (Mac & Windows)
- Open Chrome.
- Press Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac).
- Set Time range to All time.
- Tick Cached images and files.
- Click Clear data.
Warning:
Clearing the full cache may sign you out of websites. You will need to log in again afterward.
Mobile (Android & iOS)
- Open Chrome.
- Tap the three dots ⋮ → History → Clear browsing data.
- Choose the time range and tick Cached images and files.
- Tap Clear browsing data.
Microsoft Edge
- Open Edge.
- Press Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac).
- Set Time range to All time.
- Tick Cached images and files.
- Click Clear now.
Warning:
Clearing everything may sign you out of websites. You will need to log in again afterward.
“I’m not receiving my Switzer Report email(s)”
If our emails have stopped arriving, tell us using the form below.
Your message goes straight to our tech team.
They will look into it and reply within 24 hours.
“I can’t remember my Switzer Report password”
Passwords are tricky things. And there are so many to remember these days!
If you can’t remember your Switzer Report password, you can reset it below.
Simply type in the username or email address you use to log into the Switzer Report website below. If it exists on our system, we’ll send you a link to reset it. Make sure to check your junk or spam folders in your email if you haven’t received it within about 15 minutes.
(Clicking submit on this form will also take you back to the Switzer Report homepage.)
“My issue is related to something else”
If the options above do not fix your problem, use the form below to tell us what is going on.
Note: More detail we get, the faster we can solve it!
Talk to us
The above guides should solve the vast majority of issues our customers may be experiencing with the Switzer Report. However, we understand that sometimes you need to speak to a person.
If you’d like to get in touch, call us at Switzer on 1300 794 893 and select ‘Option 2’. Our office hours are between 8:30AM and 5PM (Sydney local time) to talk out your problem.
If you’d rather write to us, click here to send us a new email.
